Achievements and future prospects
We support the energy transition and work alongside people and businesses to promote greater energy awareness. We take an integrated approach across the entire value chain, from renewable electricity generation to the retail sale of gas, electricity and energy solutions. We invest in technological innovation to offer products and services that enable more informed choices. We also support electric mobility, contributing to the growth of charging points across Europe.
Our solutions include services to improve the energy efficiency of buildings, support for choosing high-efficiency appliances, and a wide range of services for homes, communities and businesses. For businesses, we provide expertise and tools for managing and optimising energy consumption, promoting the adoption of best practices.
In Europe, we are present in 6 countries: Italy, France, Spain, Portugal, Greece, and Slovenia. We manage the purchase and retail sale of electricity and gas for families and businesses, and by 2026, we aim to reach a target of 11,5 million customers.
Total number of customers in July 20261.
Total number of customers we aim to have by 2026.
Total number of customers we plan to reach by 2030.
Total number of customers we aim to reach by 2050.
1In terms of points of supply. The retail customer portfolio consists of 47% power customers and 53% gas customers.
Putting our customers at the center is our daily priority. For this reason, we are committed to innovating our products and services to offer the best quality and efficiency, while meeting their needs and making their lives simpler and more comfortable with the goal of:
Our offering includes products and services that are constantly evolving. For example, with photovoltaics, we help customers enter a new era of energy generation: we support them in creating their future systems directly on their homes. In some cases, installation and maintenance are included. In addition, in the Italian market, with the new Adotta un Pannell (Adopt a Panel) service, customers can virtually benefit from solar energy without having to install a photovoltaic system at home.
From boilers to heat pumps and storage systems with inverters, as well as air conditioning systems and smart thermostats, we provide innovative solutions for home comfort that help improve energy consumption, making your home smarter. We carefully select high-quality products with superior energy performance and advanced technologies. We also support customers through our consultants, thanks to a network of partners across the territory, and with the use of our apps.
To contribute to the energy transition, we promote new ways of moving in line with our customers' needs. We offer a network of charging stations easily accessible via the Plenitude On The Road app and residential wall boxes to charge electric vehicles easily and quickly at home.
Technology and energy come together to simplify everyday life. With Plenitude Fibra, the ultra-fast network becomes the tool that connects people and innovation directly to your home.
We collaborate with companies that share our vision through strategic partnerships to promote more informed behaviours. We establish various commercial collaborations with market-leading companies such as Zurich, Ariston Thermo, Haier, Riello, and Daikin to make our solutions even more complete. In addition to a widespread network of sales points in Italy, we provide numerous assistance and sales channels, both telephone and digital, fully available to support our customers daily.
Every day we strive to improve our products and services, addressing the needs of a changing society, making cities places where new technologies can thrive and bring benefits to communities.
Learn more about some of our most important projects:
We support the development of Renewable Energy Communities: groups of multiple entities such as businesses, public administrations, organizations, associations, and private citizens who coordinate to produce and share locally generated energy from renewable sources. A collaborative model that generates and distributes value in the territory.
We are involved in development projects such as smart districts, where digitization and energy efficiency come together to create true residential ecosystems powered by renewable energy sources and connected with smart technologies.
Thanks to smart Building Energy Management Systems, real-time screenings of company consumption data can be carried out, enabling predictive analyses to optimize energy performance and avoid waste, thereby improving consumption efficiency.
