Sustainability Strategy and ESG Model

To achieve Net Zero Scope 1, 2 and 3 by 2040, Plenitude defined a decarbonization strategy based on increasing power production from renewable sources by increasing installed capacity, offering energy solutions to reduce consumption, progressively offsetting the CO₂ emissions from gas combustion by customers and developing e-mobility services.

[1] The figure includes 199 GW related to the acquisition of 2 photovoltaic plants in the United States (agreement signed in December 2024 with the closing of the transaction by the first quarter of 2025).

[2] Figure derived from the sum of Scope 1, Scope 2 (Location Based method), and 2024 post offset Scope 3. Post offset Scope 3 emissions are calculated by subtracting carbon credits (3.14 Mt CO₂eq., see footnote 4) from total Scope 3 emissions.

[3] For more information on the trend in emissions compared to last year, see section “2.2 Direct and indirect emissions” of Plenitude Sustainability and Impact Report 2024.

[4] Given by the sum:

• 0.32 Mt CO₂eq. representing the difference between the estimated and actual carbon credits associated with offset gas deliveries for Q4 2023 and cancelled in October 2024.
• 2.82 Mt CO₂eq. representing the estimated purchase of carbon credits that will be finalised during 2025 associated with the 2024 offsetting gas supplies. Of this, 1.81 Mt CO₂eq. related to the gas consumption billed to Plenitude’s customers from January 2024 to September 2024 was offset in February 2025. By October 2025, the rest of the gas consumption billed from October 2024 to December 2024, estimated at 1 Mt CO₂eq., will be offset.

[5] For details on the calculation method, see the "Calculation Methodologies" section on "Emission Intensity", of Plenitude Sustainability and Impact Report 2024.

[6] For details on the calculation method, see the “Calculation Methodologies” section on “GHG Emissions Avoided”, of Plenitude Sustainability and Impact Report 2024.

Plenitude manages its activities with respect for all stakeholders and works to use natural resources responsibly, pursuing a sustainable business model that integrates ESG aspects throughout the value chain.
 

_{[1] Net Promoter Score (NPS): is an indicator, in multi-channel mode (telephone, chat, e-mail and in-store support), that measures the percentage of customers who would recommend Plenitude as an operator. In the last quarter of 2024, after completing the developments and optimizations of the new CRM, Plenitude renewed and upgraded its customer service management systems. As a result, the NPS in Italy reached a value 3.3 times higher than that measured in 2018.}

_{[2] Includes Italy, France, Iberian Peninsula, Greece, and Slovenia.}

_{[3] New power and gas supply contracts signed by B2C customers in Italy, France, the Iberian Peninsula, Greece, Slovenia contracted digitally (e.g. via tablet in shop, via web, etc.).}

Plenitude values its people, guaranteeing paths of personal and professional growth; it protects their health and safety, as well as their psycho-physical well-being, in a climate that respects diversity and inclusion.

 

_{[1] Gender Pay Gap calculated at the same role level and age group.}

_{[2] Gender Pay Gap calculated at the same role level and age group.}

_{[3] This figure is down 5.5% compared to 2023, due to the extension of the reporting scope because of the new acquisitions in 2024 and the high number of new hires.}

Plenitude is committed to creating shared value in the areas it operates, by promoting the culture of sustainable energy usage to foster collective commitment to the energy transition and supporting initiatives aimed at sustainable, inclusive local development.

_{[1] See section “5.2 Supporting Local Communities” for more information of Plenitude Sustainability and Impact Report 2024.}