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Sustainability Strategy and
ESG Model

The five pillars of our ESG model: Governance, Climate and Emissions, Business Sustainability, People, and Communities.

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[...] Striving every day to integrate sustainability principles into our business model, in cooperation with all our stakeholders. We build strong relationships with our customers based on trust and transparency and we involve them directly in order to develop solutions that are increasingly in line with their expectations, promoting responsible consumption patterns and actively spreading the culture of sustainable energy use. We place people at the centre of our organization, investing in training programs as well as initiatives promoting well-being and inclusiveness. We also value our suppliers’ commitment to environmental, social and governance issues, rewarding innovation, continuous improvement and medium/long-term collaboration. […]

[...] Striving every day to integrate sustainability principles into our business model, in cooperation with all our stakeholders. We build strong relationships with our customers based on trust and transparency and we involve them directly in order to develop solutions that are increasingly in line with their expectations, promoting responsible consumption patterns and actively spreading the culture of sustainable energy use. We place people at the centre of our organization, investing in training programs as well as initiatives promoting well-being and inclusiveness. We also value our suppliers’ commitment to environmental, social and governance issues, rewarding innovation, continuous improvement and medium/long-term collaboration. […]

From Plenitude CEO, Stefano Goberti’s Message to stakeholders in the Sustainability and Impact Report 2023

HIGHLIGHTS
The achievements in 2023 and future goals increasingly lead us towards the target of net zero emissions. We believe in promoting diversity and inclusion in all our operations.
RENEWABLES
  • 64% solar plants (storage included)
  • 36% wind farms
  • 32% in Italy
  • 68% abroad
Find out more
ELECTRIC MOBILITY
  • Proprietary charging points installed for public access.
Find out more
GENDER BALANCE
  • 2,557 employees as of 31/12/2023.
  • Plenitude aims to achieve gender parity among its workforce by 2025.
Find out more
GENDER PAY RATIO
  • Renumeration ratio calculated at the same level of role and seniority.
  • Plenitude aims to achieve gender pay parity by 2025.
Find out more

*Data updated to december 2023.


The sustainability strategy, integrated with the business model, has outlined a model of doing business focussed on sustainable growth objectives and is based on five pillars. Governance, Climate and Emissions, Business Sustainability, People, and Communities.

The synergy between common benefit and sustainability strategy.
The pillars of the Company’s sustainability strategy are closely related to the common benefit purposes that Plenitude, as a Benefit Corporation (Società Benefit), is committed to pursuing in its Bylaws, fulfilling the regulatory requirements for Benefit Corporations (Società Benefit), under Law No. 208/2015.


With its business model, the Company is actively committed to contributing to 10 of the 17 Sustainable Development Goals (SDGs) defined by the United Nations 2030 Agenda.

Our five pillars

Governance

Corporate governance is the Company's administration and control system, the instrument for creating lasting value for shareholders and all stakeholders.

Governance is based on the Company's values, which guide the performance of activities in compliance with the principles of integrity and transparency, promoting ethical behaviour and inclusive culture, and contributing to building a relationship of trust between the Company and its stakeholders.

 

KPI

RESULTS 2023

Economic value generated

11.133 (mln euro)

Economic value distributed

10.849 (mln euro) (97%)

Economic value retained

284 (mln euro) (3%)

Business conduct

Attribution of the 35% weight of CEO and top management long-term variable remuneration linked to ESG KPIs

Audit interventions

10

Audit interventions with anti-corruption verifications

5

Audit interventions on processes that contribute to SDG targets

9

Cybersecurity & Data Protection

No episodes of data breaches (in line with 2022)

 

Climate and emissions

To achieve Scope 1, 2 and 3 carbon neutrality by 2040, Plenitude defined a decarbonization strategy based on increasing the installed capacity of renewable energy production plants, offering energy solutions to reduce consumption, progressively offsetting the CO2 emissions from gas combustion by customers and developing electric mobility services.
 

KPI

RESULTS 2023
Installed capacity

3 GW [1] (+0,8 GW vs 2022)

Wind power

36% (1.1 GW)

Photovoltaic (including storage)

 64% (1.9 GW)

Energy production from renewable sources

3,98 TWh (+56% vs 2022)

Photovoltaic

 44% (2.244 GWh)

Wind power

56% (1.740 GWh)

% power certified through guarantee of origin certificates over total energy sold at European level

 69% (+3 pp vs 2022)

Proprietary charging points at European level

 19.000 (+45% vs 2022)

Scope 1, 2, 3 emissions (Location based) post offset

 11,3 Mt CO2eq. (-21% vs 2022)

Scope 1 emissions

 4.203 t CO2eq. (-14% vs 2022)

Scope 2 emissions (Location based) [2]

 6.324 t CO2eq. (+75% vs 2022)

Scope 2 emissions (Market based) [3]

4.119 t CO2eq.

Scope 3 emissions

 13,7 Mt CO2eq. (-9% vs 2022)

Offsetting emissions through the purchase of carbon credits[4]

 2,4 Mt CO2eq.

GHG emissions avoided due to energy production from renewable sources

 1.5 Mt CO2eq. (+27% vs 2022)

Number of LEED (Leadership in Energy and Environmental Design) certified offices and flagship stores

 3 offices in Italy (2 in Milan and 1 in Pozzuoli)
5 flagship stores in Italy
(Milan Buenos Aires, Padua, Bologna, Parma and Vicenza)

Number of BREEAM (Building Research Establishment Environmental Assessment Method) certified offices

 1 headquarter in France

 

[1] The figure includes 0.38 GW related to the acquisition of 3 photovoltaic plants in the United States (agreement signed in December 2023 with the closing in February 2024).

[2] For more information on the trend in emissions compared to last year, see section ‘2.2 Direct and indirect emissions‘.

[3] Comparison with the 2022 figure not available, since the Energy indirect (Scope 2) GHG emissions Market-based calculation methodology was adopted starting from 2023.

[4] In accordance with the Plenitude 2023 Sustainability and Impact Report, following the availability of the volumes billed in the fourth quarter of 2023, an additional 322,237 t CO2eq have been retired and will be reported in the Plenitude 2024 Sustainability Report and Impact Report, as part of the calculation of Scope 3 for the year 2024.

Summary of the Operating Instruction: “Retirement of Carbon Credits”

 

Business Sustainability

Plenitude manages its activities with respect for all stakeholders and works to use natural resources responsibly, pursuing a sustainable business model that integrates ESG aspects throughout the value chain.

 

KPI

RESULTS 2023

Total number of customers (mln supply points)

10,1 mln (in line with 2022)

Satisfied customers

82,5% (in line with 2022)

Net Promoter Score[5]  - Retail Italy

2,94x compared to 2018 (2.7x in 2022)

Digital bills at European level[6] 

49% (+9 pp vs 2022)

New suppliers assessed using social criteria

 100% (in line with 2022) (Eni Plenitude SpA Società Benefit – Head Quarter)

Processes with ESG assessment

95% of procurement of Eni Plenitude SpA Società Benefit - HQ

 

[5] Net Promoter Score (NPS), an indicator that measures the probability that a customer would recommend Plenitude to a friend or a colleague, which helps assess customers’ satisfaction with the company.
[6] Includes Italy, France, Iberian Peninsula, Greece and Slovenia.

 

People

Plenitude values its people, guaranteeing paths of personal and professional growth; it protects their health and safety, as well as their psycho-physical well-being, in a climate that respects diversity and inclusion.

 

KPI

RESULTS 2023

Staff composition at 31.12:
2.557 (2.347 in 2022)

 47,7% women (44.9% in 2022)
52,3% men (55.1% in 2022)

Employees by employment contract

2.526 permanent contract (+10% vs 2022)

31 fixed-term contract (-37% vs 2022)

Gender Pay Ratio

98 for fixed remuneration (97 in 2022)
Gender Pay Ratio calculated at the same role level and seniority

97 for total remuneration (98 in 2022)
Gender Pay Ratio calculated at the same role level and seniority

Training hours

84.706 hours (58,059 hours in 2022)

34,5 average hours per capita (+27.8% vs 2022)

Managerial positions in Italy and abroad held by women

 41% (+1.9 pp vs 2022)

Total Recordable Injury Rate

 1,09 (0.23 in 2022)
(total recordable injuries/hours worked) x 1,000,000

 

Communities

Plenitude is committed to creating shared value in the territories in which it operates, both by spreading the culture of sustainable energy usage in favor of a collective commitment to the energy transition, and by supporting initiatives aimed at sustainable and inclusive local development.

 

KPI

RESULTS 2023

 

 

 

 

Spreading the culture of sustainable energy use

Via Instagram:
624 contents created
5.400 followers (+ 3,200 compared to 2022)
9 million impressions

Promotion of electric mobility
over 9 million impressions on Facebook
and Instagram

>4 million users of coverage
>20.000 clicks to content

Energy efficiency projects at music events,
as a partner

Attendees:
384.000 at Primavera Sound Festival
4.000 at the Opera Festival
35.000 at the C2C Festival

Support for local communities

3,75 million € invested in supporting local communities (+80% vs 2022)

Combating energy poverty

Supported 9 projects on Italian territory

Combating educational poverty

Supported 5 projects on Italian territory

 

 

Local development

27 Italian elementary school involved in "The more I know, the less I consume" project

In Italy, where Plenitude operates in the power production from renewable sources, urban redevelopment and energy efficiency interventions in municipal buildings and public lighting were supported

Corporate volunteering

 2 days per capita per year of paid leave for corporate volunteering for Plenitude people

 

Climate and emissions

Business Sustainability

People

Communities
Governance Climate and emissions Business Sustainability People Communities

Governance

Corporate governance is the Company's administration and control system, the instrument for creating lasting value for shareholders and all stakeholders.

Governance is based on the Company's values, which guide the performance of activities in compliance with the principles of integrity and transparency, promoting ethical behaviour and inclusive culture, and contributing to building a relationship of trust between the Company and its stakeholders.

 

KPI

RESULTS 2023

Economic value generated

11.133 (mln euro)

Economic value distributed

10.849 (mln euro) (97%)

Economic value retained

284 (mln euro) (3%)

Business conduct

Attribution of the 35% weight of CEO and top management long-term variable remuneration linked to ESG KPIs

Audit interventions

10

Audit interventions with anti-corruption verifications

5

Audit interventions on processes that contribute to SDG targets

9

Cybersecurity & Data Protection

No episodes of data breaches (in line with 2022)

 

Climate and emissions

To achieve Scope 1, 2 and 3 carbon neutrality by 2040, Plenitude defined a decarbonization strategy based on increasing the installed capacity of renewable energy production plants, offering energy solutions to reduce consumption, progressively offsetting the CO2 emissions from gas combustion by customers and developing electric mobility services.
 

KPI

RESULTS 2023
Installed capacity

3 GW [1] (+0,8 GW vs 2022)

Wind power

36% (1.1 GW)

Photovoltaic (including storage)

 64% (1.9 GW)

Energy production from renewable sources

3,98 TWh (+56% vs 2022)

Photovoltaic

 44% (2.244 GWh)

Wind power

56% (1.740 GWh)

% power certified through guarantee of origin certificates over total energy sold at European level

 69% (+3 pp vs 2022)

Proprietary charging points at European level

 19.000 (+45% vs 2022)

Scope 1, 2, 3 emissions (Location based) post offset

 11,3 Mt CO2eq. (-21% vs 2022)

Scope 1 emissions

 4.203 t CO2eq. (-14% vs 2022)

Scope 2 emissions (Location based) [2]

 6.324 t CO2eq. (+75% vs 2022)

Scope 2 emissions (Market based) [3]

4.119 t CO2eq.

Scope 3 emissions

 13,7 Mt CO2eq. (-9% vs 2022)

Offsetting emissions through the purchase of carbon credits[4]

 2,4 Mt CO2eq.

GHG emissions avoided due to energy production from renewable sources

 1.5 Mt CO2eq. (+27% vs 2022)

Number of LEED (Leadership in Energy and Environmental Design) certified offices and flagship stores

 3 offices in Italy (2 in Milan and 1 in Pozzuoli)
5 flagship stores in Italy
(Milan Buenos Aires, Padua, Bologna, Parma and Vicenza)

Number of BREEAM (Building Research Establishment Environmental Assessment Method) certified offices

 1 headquarter in France

 

[1] The figure includes 0.38 GW related to the acquisition of 3 photovoltaic plants in the United States (agreement signed in December 2023 with the closing in February 2024).

[2] For more information on the trend in emissions compared to last year, see section ‘2.2 Direct and indirect emissions‘.

[3] Comparison with the 2022 figure not available, since the Energy indirect (Scope 2) GHG emissions Market-based calculation methodology was adopted starting from 2023.

[4] In accordance with the Plenitude 2023 Sustainability and Impact Report, following the availability of the volumes billed in the fourth quarter of 2023, an additional 322,237 t CO2eq have been retired and will be reported in the Plenitude 2024 Sustainability Report and Impact Report, as part of the calculation of Scope 3 for the year 2024.

Summary of the Operating Instruction: “Retirement of Carbon Credits”

 

Business Sustainability

Plenitude manages its activities with respect for all stakeholders and works to use natural resources responsibly, pursuing a sustainable business model that integrates ESG aspects throughout the value chain.

 

KPI

RESULTS 2023

Total number of customers (mln supply points)

10,1 mln (in line with 2022)

Satisfied customers

82,5% (in line with 2022)

Net Promoter Score[5]  - Retail Italy

2,94x compared to 2018 (2.7x in 2022)

Digital bills at European level[6] 

49% (+9 pp vs 2022)

New suppliers assessed using social criteria

 100% (in line with 2022) (Eni Plenitude SpA Società Benefit – Head Quarter)

Processes with ESG assessment

95% of procurement of Eni Plenitude SpA Società Benefit - HQ

 

[5] Net Promoter Score (NPS), an indicator that measures the probability that a customer would recommend Plenitude to a friend or a colleague, which helps assess customers’ satisfaction with the company.
[6] Includes Italy, France, Iberian Peninsula, Greece and Slovenia.

 

People

Plenitude values its people, guaranteeing paths of personal and professional growth; it protects their health and safety, as well as their psycho-physical well-being, in a climate that respects diversity and inclusion.

 

KPI

RESULTS 2023

Staff composition at 31.12:
2.557 (2.347 in 2022)

 47,7% women (44.9% in 2022)
52,3% men (55.1% in 2022)

Employees by employment contract

2.526 permanent contract (+10% vs 2022)

31 fixed-term contract (-37% vs 2022)

Gender Pay Ratio

98 for fixed remuneration (97 in 2022)
Gender Pay Ratio calculated at the same role level and seniority

97 for total remuneration (98 in 2022)
Gender Pay Ratio calculated at the same role level and seniority

Training hours

84.706 hours (58,059 hours in 2022)

34,5 average hours per capita (+27.8% vs 2022)

Managerial positions in Italy and abroad held by women

 41% (+1.9 pp vs 2022)

Total Recordable Injury Rate

 1,09 (0.23 in 2022)
(total recordable injuries/hours worked) x 1,000,000

 

Communities

Plenitude is committed to creating shared value in the territories in which it operates, both by spreading the culture of sustainable energy usage in favor of a collective commitment to the energy transition, and by supporting initiatives aimed at sustainable and inclusive local development.

 

KPI

RESULTS 2023

 

 

 

 

Spreading the culture of sustainable energy use

Via Instagram:
624 contents created
5.400 followers (+ 3,200 compared to 2022)
9 million impressions

Promotion of electric mobility
over 9 million impressions on Facebook
and Instagram

>4 million users of coverage
>20.000 clicks to content

Energy efficiency projects at music events,
as a partner

Attendees:
384.000 at Primavera Sound Festival
4.000 at the Opera Festival
35.000 at the C2C Festival

Support for local communities

3,75 million € invested in supporting local communities (+80% vs 2022)

Combating energy poverty

Supported 9 projects on Italian territory

Combating educational poverty

Supported 5 projects on Italian territory

 

 

Local development

27 Italian elementary school involved in "The more I know, the less I consume" project

In Italy, where Plenitude operates in the power production from renewable sources, urban redevelopment and energy efficiency interventions in municipal buildings and public lighting were supported

Corporate volunteering

 2 days per capita per year of paid leave for corporate volunteering for Plenitude people

 

Stakeholder engagement and Materiality Analysis

For Plenitude, the direct involvement of all stakeholders and constant dialogue with them are key elements in creating shared value and establishing relationships of trust, transparency and integrity. For this reason, further to giving a voice to all its stakeholders on an annual basis, directly involving them in the definition of priority sustainability issues, the Company constantly strives to promote open and transparent dialogue to share information, values and visions.

During 2023, Plenitude updated its materiality analysis, i.e. the process of identifying sustainability topics relevant to the business and its stakeholders. In line with the previous year, the Company has adopted a methodological approach based on the impact materiality guidelines, described by ‘GRI 3: Material Topics 2021'. The process involves identifying material topics based on the significance, i.e. the level of benefit or severity, of the related positive and negative impacts, actual and potential, that the organization generates or could generate on the economy, society (including human rights aspects) and the environment.

The materiality analysis process is structured into four main stages:
 

Main stages

  • 1

    Analysis and understanding of the context and the organisation

    Preliminary analysis to update the list of potentially relevant topics for Plenitude and the target sector, considering:
    - peers and comparable companies
    - external context
    - internal context

     

  • 2

    Identification of impacts (inside-out)

    Analysis to update the current and potential negative and positive impacts that the Company generates or could generate in relation to the issues previously identified, considering:
    - peers and comparable companies
    - external context
    - internal context

  • 3

    Assessment of impacts significance

    Selection of a positive and a negative impact for each potentially relevant topic where applicable.
    Evaluation, by means of an online questionnaire, of the above-mentioned impacts according to their significance by top management and over 1200 stakeholders.

  • 4

    Prioritisation of topics based on the significance of their impacts

    Consolidation of the results of the online questionnaires and preparation of a prioritized list of material topics, based on stakeholders' perceptions of the significance of related impacts.

DOWNLOAD THE MATERIAL TOPICS DEFINITION
PLENITUDE
About

Eni Plenitude S.p.A. Società Benefit

Company subject to the management and coordination of Eni S.p.A

Registered Office: Via Giovanni Lorenzini, 4
20139 Milan (MI)

Company Share Capital
€ 833.135.092,00 fully paid-in

Companies' Register of Milan - Monza-Brianza -
Lodi, Tax Code and VAT Number 12300020158
Milan REA Number MI-1544762

LEI Number: 81560041C853AE5B9057

USEFUL LINKS
Organisational Model pursuant to Italian Legislative Decree 231/2001
Code of Ethics
Whistleblowing Report
MSG Anti-Corruption
HSE Policy
Company registered in the Single Register of Intermediaries (RUI) n. A00635427 of 08/06/2019
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